Patient FAQs

Here we have tried to answer some common questions and concerns that patients have.

You can find answers to more general questions, about things like our referral process and assessment appointments, here.

What happens at the Living Well groups?

Our Living Well groups usually run for 8 sessions, and each session lasts 2 hours, with a break for refreshments halfway through. In each session, we aim to equip you with tools and techniques to manage your symptoms, so that you can carry on doing the things you want and need to do in your daily life.

The Living Well groups are based on an approach known as Acceptance & Commitment Therapy (ACT). The group can help by:

  • Exploring the impact of persistent physical symptoms on our daily lives;
  • Exploring how our thinking/attempts to cope can unintentionally affect our mood, feelings and behaviours, which can then impact upon physical symptoms;
  • Using Mindfulness skills to help manage symptoms;
  • Thinking about your values and what is important to you;
  • Supporting you to set realistic goals, and learn how to pace activities so that you can live a life more in tune with what is important to you;
  • Looking at the impact of stress, lifestyle choices and sleep patterns on persistent symptoms, and exploring ways in which these can be improved;
  • Learning how to cope with set-backs and relapses.

Some people are a little nervous about attending a group, especially if they have not done anything like it before. This is very understandable. However, we would advise you to try it, to see if it can help. You can also see how other patients have found this type of treatment on our Patient Stories page.

I don’t want to attend a group with other people, what else can you offer?

It is normal to be unsure about attending a group – most people are nervous! A lot of people say that meeting other people with similar difficulties is one of the most helpful parts of our groups, so we’d encourage you to give it a go. You may find it helps to look at some of our Patient Stories – please click here.

If you try the group and find that it is not for you, please speak to your clinician, who can help you to think about how else we might be able to support you.

What if I can't get to an appointment that has already been arranged?

If you find that you are ill or can't attend your appointment for any other reason, please let us know as soon as you can, so that we can rearrange your appointment for a later date. We want to ensure that we can help as many people as possible. If you let us know, it means we can offer your space to someone else who may need our help. Give us a call on 01768 245954 and we will be able to rearrange your appointment for you.

Are you able to look at my medication?

We are a non-medical team, which means that we are not able to make prescriptions or change your medication. If you have any concerns about your medication, please speak to your GP.

Why do I need to complete the questionnaires again?

You will have completed a questionnaire for us before your first appointment - these help us to get an idea of your difficulties and how we may be able to help you. We will ask you to complete a similar questionnaire towards the end of your treatment with us. This helps us to see how things might have changed for you. Comparing the two questionnaires helps us to see what we are doing well, and how we may be able to improve.

If you have any other questions or concerns which have not been answered here, you can get in touch using our contact form here.